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Terms and conditions of use of the Delafonparis.com website
The purchase of products offered on Delafonparis.com is subject to these terms and conditions of the Delafonparis.com website (“Terms and Conditions”).
Orders placed on Delafonparis.com website are reserved for individuals and corporations purchasing goods other than for resale. Resale or distribution of Delafon Paris products purchased from Delafonparis.com is strictly prohibited.
DELAFON PARIS COMPANY may at any time update these Terms and Conditions.
You can read at any time of the version of the Conditions of Sale in force by clicking on the link “Contact Us”.
In addition, each order on the Delafonparis.com website, you will be asked to confirm your acceptance of these Conditions of Sale in force at the time of placing your order.
Terms of Order
The Delafonparis.com website allows to order at DELAFON PARIS COMPANY a selection of branded products DELAFON PARIS directly online via the Internet for delivery to the countries mentioned in the list of delivery.
You can also order by phone 01 42 47 05 08 Monday to Friday (excluding holidays) from 11 am to 6.00 pm.
For orders outstanding, we thank you for contacting our Customer Service by email (Contact@delafonparis.com) or by phone at +33 1 42 47 05 08 from Monday to Friday, 10am to 6pm.
Our product offerings and prices are valid until they are visible on the site, within the limits of available stocks. Errors or changes may exceptionally exist, especially in the case of simultaneous orders of the same product by several customers.
In the event of unavailability of a product after placing your order, we will notify you by email or phone as soon as possible, offering you to order another article featured on the Delafonparis.com website for replacing it, or cancel your order. If you choose to cancel your order, you will be reimbursed if your account was debited.
DELAFON PARIS COMPANY is not liable in case of shortage or unavailability of products.
DELAFON PARIS COMPANY reserves the right to change at any time without notice items offered on Delafonparis.com website.
At any time, you can:
• Add products Delafon Paris your selection by clicking on “Continue shopping”
• Consult Delafon Paris products selected by clicking on “My Cart”
• Change your selection by clicking “Edit” or by adjusting the quantities as required.
For each product selected on the Delafonparis.com website, a summary page will appear automatically, showing the photograph of the item, its color and references, the selected quantity, unit price and total price of your order. You should check the accuracy of your selection before confirming your order. While every effort is made to ensure that the color and pattern of Delafon Paris products whose photos are posted on the Delafonparis.com website are faithful to the original products, variations may occur, particularly because of technical limitations rendering colors on your equipment. Thus, neither DELAFON PARIS COMPANY nor Delafon Paris can not be held liable for errors or inaccuracies in the photos or graphics of Delafon Paris products on the Delafonparis.com website. For questions about products, you can of course contact our Customer Service.
All orders over the Internet require that you provide accurate and complete information. The information requested will include: title, full name, phone, email address, billing address and delivery.
Once completed, your order is transmitted to DELAFON PARIS COMPANY for processing.
You can then modify or cancel only by contacting Customer Service by phone or email.
DELAFON PARIS COMPANY reserves the right not to accept an order from a customer with who it is in litigation for a previous order, or if DELAFON PARIS COMPANY reasonably believes that the customer has breached these Terms or that engaged in fraudulent activity, or for any other legitimate reason.
A summary of your order will be sent via email. The acknowledgment will include descriptions of the Delafon Paris product selected, quantity, price and the amount of postage.
You can create an account to save your billing and shipping on your next order. You will be asked to create your own password for future use of this account.
You agree, at your own responsibility to keep these IDs confidential and never disclose it to third parties. Accordingly, any purchase made through these identifiers will be deemed to be made by yourself as the owner of these identifiers. In case of loss, theft or unauthorized use of your password, you agree to immediately notify Delafonparis.com.
You can always deactivate your account by sending an email to Customer Service. After disabling your account, you are free to create a new account at any time.
The data recorded by the Delafonparis.com website constitute proof of all transactions between DELAFON PARIS COMPANY and its customers. In case of conflict between DELAFON PARIS COMPANY and one of its customers on a transaction on the website, the data recorded by DELAFON PARIS COMPANY are considered conclusive evidence of the contents of the transaction.
Pursuant to Article L. 134-2 of the Consumer Code, when an order is for an amount equal to or greater than 120 Euros, DELAFON PARIS COMPANY retains the electronically writing evidence of the contract between DELAFON PARIS COMPANY and a customer for a period that runs from the contract until the date of delivery of the goods and for a period of ten years after it (in accordance with Decree 137 of 2005 February 16, 2005).
You then have access to this document at any time on request made to contact@delafonparis, and proof of identity.
Delafon Paris product prices are quoted in Euros, all taxes included. The amount of your order including delivery charges depending on the option chosen (see “Delivery Mode”).
DELAFON PARIS COMPANY reserves the right to change at any time without notice in prices of products offered on the Delafonparis.com website. The products are billed on the basis of the rates posted on the Delafonparis.com when placing your order, subject to availability of products ordered at this time.
Any order placed on the Delafonparis.com website must be paid immediately when placing your order. We accept payment by credit card. All orders are payable in Euros. Credit cards are accepted: MasterCard ®, Visa ®, American Express ®. The shipment of your order takes place only after verifying your payment and receipt of authorization to debit your card.
The debit of your credit card will be effective only when your order is ready to be shipped. In case of unavailability of certain items ordered (see Availability), only the price and delivery costs for the products available will be debited.
The products ordered are the property of DELAFON PARIS COMPANY until the full payment is received by DELAFON PARIS COMPANY.
However, you assume the risks (including loss, theft or damage) for products delivered and that since the actual date of delivery.
Products purchased on the Delafonparis.com website can only be delivered in the countries listed on the areas delivered of the Delafonparis.com website (My Country).
It is impossible to place an order for any delivery address outside of these territories. For some reasons, including security, DELAFON PARIS COMPANY does not process any order for which a PO Box or a Cedex address is provided.
Products are shipped (to) address (s) of delivery which you indicated (s) during the ordering process.
You are asked to choose the shipping method you prefer within the ordering process.
Shipping costs are based product ordering, service delivery and country of delivery you choose:
– Shipping to the French Zone: 15 Euros
– Shipping to the European Zone: 25 Euros
– Shipping to the International Zone: 35 Euros
For reasons, including security, DELAFON PARIS COMPANY does not process any order for which a general delivery, post office box or a Cedex address is provided.
During the checkout process, we tell you time and shipping options available for products purchased and the country of delivery chosen.
This amount will be payable by you in addition to the price of products purchased.
Delivery in France:
Colissimo: delivery of selected items in 48h, business day, after your order date if the validation was performed before 2 p.m., otherwise 72h, business day (+24 to 48h during period of promotion and in August).
For delivery in Corsica: Add 2 business days of the delivery above.
Delivery in the countries of the European Union (DHL): delivery of items within 3-5 days of your order, business days.
Delivery to all countries in the International Zone (DHL): delivery of items within 5-7 days of your order, business days.
DELAFON PARIS COMPANY, however, reserves the right to split deliveries. The debit your credit card or payment will be split the same way to match the prices of products actually delivered. Transportation costs will be charged for a single shipment and as indicated in your order summary.
Any failure or delay in delivery exceeding eight (8) days must be reported to our customer service as soon as possible. Any claim made after thirty (30) calendar days after the date of confirmation of your order can not be taken into account.
You must check the conformity of the goods at the time of delivery and indicate, if possible on the delivery form, your handwritten reserves accompanied by your signature, on any discrepancies (open package, product damage, etc..).
You then need to contact customer service by email or telephone.
In case of non-compliance of the products purchased or if they do not give you satisfaction, you may return or request an exchange or refund as provided in “Returns – Exchanges – Refunds”.
With the Delafonparis.com website
You have the option to return any products ordered on Delafonparis.com website for an exchange request within fifteen (15) calendar days from the date of delivery to the following conditions:
Products must be returned with their purchase invoice, or a copy in case of partial return in their original condition and packaging, to the following address with signature for delivery:
32 rue du Faubourg Poissonnière
75 010 PARIS
For gifts – available on the Delafonparis.com website – you have been offered, only merchandise exchange is accepted.
In case of exchange:
– If the amount of the product(s) chosen to replace a value is greater than the amount of the product(s) returned, you must pay the difference of price in accordance with these Terms and Conditions.
– If the amount of the product(s) chosen to replace a value is less than the amount of the product(s) returned, the difference of price will be refunded by DELAFON PARIS COMPANY accordance with these Terms and Conditions of Use, except when ordering gift.
You must indicate on your invoice or a copy of your invoice if you want an exchange or refund of returned products.
In case of exchange, delivery costs of the first delivery are reimbursed, but delivery costs of the second expedition are charged.
In case of refund request, you can return any products ordered on Delafonparis.com website within fifteen (15) days from the date of delivery and ask for refund but the delivery costs will not be refund. Products must be returned under the conditions indicated in the previous paragraph. DELAFON PARIS COMPANY will do what is commercially reasonable to ensure that the refund is made within fifteen (15) business days after receiving the returned product(s), by crediting your credit card of the amount of the returned products, except the cost of delivery.
Under no circumstances, it will be possible to edit you an electronic credit on the website usable on Delafonparis.com, and the website will not issue a credit to use in a Delafonparis.com.
Refund will occur not later than thirty (30) days after notification of your right of retraction.
We do not offer refunds, even partial, if the product in question is a product that you received as a gift.
In either case (exchange or refund), transportation costs incurred by the return of products are only refunded if the return is justified by the nonconformity of the goods delivered (reference error, damaged product, etc.. ).
DELAFON PARIS COMPANY has the discretion to decide whether the products are in original condition when returned to Delafonparis.com.
DELAFON PARIS COMPANY is not responsible for any loss, sending to the wrong address, or delay in delivery of a product you want to return to the website Delafonparis.com, to the extent that the risks of transport you choose and that you initiate are based on you alone.
Legal guarantee against hidden defects
The products sold on the Delafonparis.com website are subject to terms of legal safeguards provided for in Articles L 211-4, L 211-5 and L 211-12 of the Consumer Code and in sections 1641 and 1648 of Civil Code:
Civil Code Section 1641: The seller must guarantee, in respect of hidden defects, of the thing sold which render it unfit for the purpose for which it was intended, or that decrease this use that the buyer would not have acquired or would have a lower price if he had known.
Section 1648 of the Civil Code
The action resulting from latent defects must be brought by the purchaser within two years after the discovery of the defect.
In the case provided for in Article 1642-1, action must be brought, on pain of foreclosure, in the year following the date on which the seller may be relieved of defects.
Article L211 -4 of the Consumer Code
The seller must deliver goods in conformity with the contract and liable for defects of conformity which exists on the issue.
He is also responsible for the lack of conformity resulting from the packaging, instructions for assembly or installation when it was put to him by the contract or when carried out under its responsibility.
Article L211 -5 of the Consumer Code to comply with the contract, the product must:
1 ° Be suitable for the purpose usually attended from a similar product and, if necessary:
– Match the description given by the seller and possess the qualities that have been presented to the buyer as a sample or model;
– The features that a buyer might reasonably expect according to the public statements made by the seller, the producer or his representative, particularly in advertising or labeling;
2 ° Or have the characteristics defined by mutual agreement by the parties or be suitable for any particular purpose for which the buyer made known to the seller and the latter accepted. Article L211-12 of the Consumer Code.
The action resulting from the lack of conformity within two years from the time of delivery.
In no case, DELAFON PARIS COMPANY will be held liable for any indirect, incidental, special or incidental, including, without limitation, loss of profits, loss of profit or opportunity arising from the purchase of a Delafon Paris product on the Delafonparis.com website.
These Conditions of Sale are governed by and construed in accordance with French law without regard to principles of conflicts of laws. These Conditions of Sale are not barriers to compliance by the Delafonparis.com website from a public policy provision in the rules of European Union countries where the customer has ordered as he is also resident. These Terms and Conditions are written in English.
In case of dispute, French courts have exclusive jurisdiction and you hereby agree to exclusive jurisdiction. DELAFON PARIS COMPANY reserves the right to seek and obtain injunctions or orders for the defense of its rights hereunder.
Delafonparis.com site is administered by the DELAFON PARIS COMPANY, who edits the Delafonparis.com website and grants DELAFON PARIS COMPANY the right to sell a selection of products Delafon Paris on the Internet.
Security and Privacy
Delafonparis.com website is not intended for minors.
All material (drawings, models, illustrations, images, audio, text, logos, trademarks …) contained in the Delafonparis.com website is the exclusive property of DELAFON PARIS COMPANY or its subsidiaries. You may not be reproduced in whole or in part, by any means whatsoever (except as expressly provided herein), distribute, publish, transmit, modify or sell all or part of the contents of the Delafonparis.com website, or create derivative works from it.
The trademark “Delafon Paris” the figurative mark showing a needle, all other trademarks and logos related to Delafon Paris, registered or otherwise, displayed on the Delafonparis.com website, and the domain name ” Delafonparis.com “are and shall remain the exclusive property of DELAFON PARIS COMPANY. Any reproduction, distribution, transmission, modification or use of these marks without the prior express agreement of DELAFON PARIS COMPANY, for any reason whatsoever, is prohibited.
You may not remove any notice of copyright, trademark or other proprietary Delafonparis.com website or any content therein. You can make a single copy of web pages published on the Delafonparis.com website for your private, personal, noncommercial use, provided that any copy of these web pages shall retain all references to “copyright” (copyright ) and proprietary rights therein.
The Delafonparis.com website may contain links to third party websites not controlled or limited liability company DELAFON PARIS COMPANY. Such links are provided solely as a convenience, they can not and should not be construed as an express or implied endorsement of those sites, their content or any product or service that is offered. You can put up a link to the Delafonparis.com website with the express written consent or DELAFON PARIS COMPANY.
DELAFON PARIS COMPANY shall in no event be liable vis-à-vis you or any third party for any indirect, incidental, special or incidental – which includes, without limitation, any loss of profit or other indirect losses – resulting from your use of the Delafonparis.com website or your inability to use, even if DELAFON PARIS COMPANY has been advised of the possibility of such damages.
DELAFON PARIS COMPANY can not guarantee and say:
– The Delafonparis.com website is free of viruses, programs crash data, Trojan horses or other destructive material;
– That the information contained in the Delafonparis.com website are accurate, complete or current.
Delafonparis.com website may contain technical inaccuracies or other defects, DELAFON PARIS COMPANY does not guarantee the correction of these defects. The Delafonparis.com website and content on this site are provided “as is” and “as available” basis.
DELAFON PARIS COMPANY expressly excludes all warranties of any kind, express or implied, including, but not limited to, any implied warranties of compliance appropriation of Delafonparis.com site or its contents to a usual or for a particular purpose, quality or lack of infringement thereof to any provision.
Applicable law – Disputes
These Conditions of Use are governed by and construed in accordance with French law without regard to principles of conflicts of laws. These Terms of Service are written in French. In case of dispute, French courts have exclusive jurisdiction and you hereby agree to exclusive jurisdiction. DELAFON PARIS COMPANY reserves the right to seek and obtain injunctions or orders for the defense of its rights hereunder.